TERMS AND CONDITIONS
This website is owned and operated by Handmade By Gemma. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about bespoke wedding stationery and an online shop to purchase handmade greetings cards and gifts. By accessing or using the website or service, you approve that you have read, understood, and agree to be bound by these Terms.
A high level of care has been taken in making sure the product descriptions, photography and specification are as accurate as possible. Due to the handmade nature of the products, embellishments or colours may vary slightly from the image shown.
Please bear in mind that screens do vary in colour, so your screen may not show a true representation of the product on sale. If in doubt, please get in touch with us before purchasing to discuss.
Purchasing and Pricing
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur
All transactions are processed in GBP.
Return and refund policy
If you receive your order and change your mind, please get in touch as soon as possible to arrange a return. Return postage is at your cost. Refunds can only be processed when the order is received back in saleable condition and within 14 days of receipt.
Due to the bespoke nature, personalised orders cannot be refunded.
If in the unlikely event that your item arrives damaged, please get in touch with us as soon as possible. Photographs to show the damage will be required so that we can assess the issue and resolve it promptly.
Each item is made to order and we do not hold stock of products due to the bespoke nature. Therefore where possible, we will post orders out within 3-5 working days.
Please add postage time on top of this. We offer free delivery across the site. To keep product costs low orders will be sent by Royal Mail 2nd Class, which takes 2-3 days from dispatch to reach you.
If you wish to pay for 1st Class or tracked delivery please contact us.
If you do not receive your order within 5 working days of it being dispatched please get in touch with your order number.
If your order is unable to go through the letter box it may be taken back to the sorting office and will need to be collected or redelivery arranged. Items need to be collected within 14 days, or they are automatically returned to sender. If this happens and you want us to resend it to you we will need to charge an additional postage fee. If it is returned to us by the Royal Mail and you no longer want it the standard returns policy will apply.
Change to services offered
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Designs, logos, products and the photography used on ww.handmadebygemma.com remain the property of Handmade By Gemma and must not be used or replicated without prior written permission.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.